If something is wrong
If you cannot access the product after a confirmed payment, are charged more than once, or the product is materially different from its description, email us and we will investigate promptly. Where appropriate, we will restore access or issue a refund.
Change-of-mind requests
Digital-content withdrawal and refund rights vary by customer type and location. Contact us within 14 days of purchase. We will apply all mandatory consumer rights and any consent to immediate digital delivery recorded during checkout.
How to request a refund
Email support@findaportuguesefactory.com from the address used to purchase. Include the purchase date and a short explanation. Do not send card details.
Processing
Approved refunds are returned through Stripe to the original payment method. Bank processing time is outside our control. Refunded or disputed purchases may end product access.